We're researching how digital businesses prove product usage in payment disputes.

When there's no tracking number, only logins, sessions, and consumption data, most businesses lose disputes they should win. We're working with a small number of digital businesses to understand what evidence actually changes dispute outcomes.

What we do

You receive a dispute. Forward us the notice. De-identified is fine.
We identify what evidence matters for that specific reason code, and where it lives in your stack.
We assemble an evidence package from your existing platform activity: sessions, usage events, purchase history, support threads.
You review everything before anything is submitted. We never touch your processor account.

Data handling

We only access information required for a specific dispute.
No customer data is used to train AI models. Ours or anyone else's.
Data can be anonymized before sharing. We don't need names, emails, or card numbers.
Files are deleted after the engagement, immediately upon request.
Nothing is submitted anywhere without your review.

Happy to put any of this in writing, sign an NDA, or match whatever constraint your legal team has.

Current focus

We're looking for a handful of design partners: digital businesses that deal with disputes regularly. We want to understand:

What evidence is hardest to collect
What evidence issuers actually find persuasive
Where the manual work happens

Design partner work is free or purely success-based. If nothing is recovered, you owe nothing. We're here for the learning.

Questions worth answering

Is this a product or a research project?

Both, honestly. The product is early. Right now we work disputes by hand with a small number of businesses, and what we learn decides what gets built. The question driving it all: why do digital businesses lose disputes even when they can prove the customer actually used the product?

What do you actually do with my disputes?

You export the dispute and order data you already have. We map each claim the cardholder made to the evidence that answers it, and hand back a structured response packet that you review before anything is submitted.

Will you improve my win rate?

We do not promise percentages, and you should be suspicious of anyone who does. Outcomes vary by reason code, card network, and how much evidence actually exists. What we do promise: you will see exactly what was provable in each case, and what was missing.

What data do you need, and is it safe?

Order records, usage or delivery evidence, and the dispute notice. No card numbers, no passwords, no access to your systems. Details in the Data handling section above.

What does it cost?

Nothing up front. Design-partner work is free or success-based: if nothing is recovered, you owe nothing.

Working on an active dispute?

I'd be happy to take a look. You'll get a written read on what evidence would matter for your case, usually within a day, always free.

Email chris@proofcrate.io Or just have a dispute question? Happy to compare notes.